Terms of Service

RYDA Mobility (Private) Limited, Harare, Zimbabwe. Registered in Zimbabwe, entity number 132243A0282026.
Last updated 15 August 2026.

These terms are an agreement between you and RYDA Mobility (Private) Limited. By using the RYDA apps you accept them. If you do not accept them, do not use RYDA.

What RYDA is

RYDA connects riders with independent drivers in Zimbabwe. We are a technology platform. We do not own the vehicles and we do not employ the drivers. Drivers use their own cars and decide for themselves when to work.

Using RYDA

• You must be 18 or older and give us accurate details.
• Your account is yours alone. Do not let anyone else use it. This matters most for driver accounts: letting someone else drive on your account puts riders at risk and will end your access permanently.
• Keep every trip inside the app. A ride arranged outside RYDA has no trip record, no emergency button, and no way for us to help you if something goes wrong.

Prices

RYDA prices are fixed and shown before you book. The price you agree is the price you pay. There is no bargaining, and the fare does not change because the trip took longer than expected. If you are paying cash, the driver will ask for exactly the amount the app shows, and it is not negotiable in either direction.

Fares are set by us and may change over time, for example when fuel prices move. Any change applies to trips booked afterwards, never to a trip you have already booked.

Cancelling

Cancelling before a driver has been matched to you is free. For a short period after a driver accepts, currently two minutes, cancelling is still free but is recorded and can affect your standing. After that period a flat cancellation fee applies, currently USD 2, because a driver has already set off toward you. The app tells you before you confirm.

A driver who cancels never charges you. If a driver arrives, waits, and you do not appear, they may end the trip as a no show.

Safety

• Check the vehicle and the number plate before getting in. Your app shows both.
• Give the driver the four digit PIN shown in your app. That PIN is what proves you are getting into the correct car. Never get in if it does not match.
• The emergency button is available in the app throughout every trip and alerts our team with your location.
• You can share your trip with someone you trust from inside the app.

For drivers

• You must hold a valid driving licence, a current VID roadworthiness certificate, vehicle insurance and vehicle registration, and keep them valid. We verify them before you can drive and may check again at any time.
• RYDA takes a commission of 9% of each fare. On cash trips you keep the full fare from the rider and the commission is taken from your RYDA wallet.
• Because of that, a cash driver's wallet balance falls over time. If it passes a set negative limit, currently minus USD 5, the app automatically stops offering you trips until you settle. You can ask us to review this if you think it is wrong.
• You are an independent contractor. You are not an employee of RYDA, and you are responsible for your own taxes.

Conduct

Threatening, harassing or discriminatory behaviour ends your access to RYDA immediately, whether you are a rider or a driver. So does damaging a vehicle, carrying anything illegal, or driving under the influence.

Ratings, reports and blocking

Riders and drivers rate each other after each trip. You can report a problem or block someone from the trip receipt. Blocking works both ways: a blocked person will never be matched with you again.

Suspension and ending your account

You can delete your account from Settings at any time, without contacting us. Some records of your trips and payments are kept afterwards, with your personal details removed, because the law requires us to keep them. Our Privacy Policy explains exactly what remains.

We may suspend or end an account that breaks these terms or puts anyone at risk. Where we can, we will tell you why, and you can ask us to review the decision.

If something goes wrong

RYDA is a platform that connects you to independent drivers, and we are not responsible for their conduct or for the condition of their vehicles. We will always help. We keep a record of every trip taken through the app, and we cooperate fully with the police and other authorities where there is a safety incident.

We provide the apps as they are. We do not promise the service will always be available or free of faults, and we are not liable for indirect losses such as a missed appointment or a lost opportunity. Nothing in these terms limits any right you have under Zimbabwean law, or our liability for death or personal injury caused by our own negligence.

Our brand and software

The RYDA name, logo and apps belong to us. You may use the apps to take or give rides. You may not copy, resell or reverse engineer them.

Complaints

Tell us first, through Help and support in the app or at support@ryda.co.zw. We aim to respond within a few days. If we cannot resolve it between us, the courts of Zimbabwe can decide the matter.

Changes to these terms

We may update these terms. If a change is significant we will tell you in the app before it takes effect. Continuing to use RYDA after that means you accept the updated terms.

Governing law

These terms are governed by the laws of Zimbabwe. Contact us at admin@ryda.co.zw.